Help Center

Your FCloud profile consists of your photo, name, gender, phone number, and email. With the exception of the phone number, you can edit any information like the following:

• FCloud app > Profile (Bottom Menu) > Select where your name is and edit it > Save

Because phone numbers are associated with your login, users don't have the ability to change their phone number from the app.

If you need to change the phone number associated with your FCloud login, please delete your current account and create a new one.

Please note that your Premium Service subscription is associated with your iCloud or Google Play Store account and can carry over to your new FCloud account.

FCloud app > Settings (Bottom Menu) > Logout

Please note that your location information will be removed when you log out, and your friends will not be able to track your location. 

You can control the visibiity for each person at any time.

1. Click Profile Tab (Bottom side)
2. Click "My Followers" option
3. Locate a follower friend and click "Block"

Please, note that you can unblock the follower friend at any time so they will be able to track your location, following the below steps.

1. Click Profile Tab (Bottom side)
2. Click "My Followers" option
3. Locate a blocked follower friend and click "Unblock"

 

If you're on the free version of FCloud, you won't be able to add any friend.

To add an unlimited number of friends, you can use FCloud's Premium Service.

Premium Service unlocks many features on top of allowing you to add unlimited friends i.e. sharing your location with a non FCloud user.

You can delete a friend with the below procedure.

1. Click Profile Tab (Bottom side)
2. Click "My Followers" option
3. Locate a follower friend and click "Delete"

Once the friend has been deleted, they can't see your location anymore.

You can share your location with anyone that may not be on FCloud yet. Here are the steps to share your location.

1. Open FCloud app.
2. Select the "Share" button.
3. Select how long you would like to share your location.
4. Choose which social media or messenger app to share through.
5. A link will be generated through which your friends can view your location. This link will take them to a webpage so that they won't need to sign up to FCloud.

There are a variety of reasons why the location detection may not be very accurate. Please check the below requirements or refer to the device-specific guides at the bottom.

Have the latest version of the app installed

Our development team is constantly working to improve location accuracy. The latest version of the app would offer the best available location detection technology.

Turn on location services (GPS) at all times

Having location services (GPS) turned on is the most basic setting for FCloud to detect your location. Please make sure that it is enabled with all the appropriate permissions given to FCloud.

• [iPhone] Make sure to select "Always Allow" when this pop up opens

Turn on high location accuracy settings on your device

There are additional settings that allow even more accurate location detection.

• [iPhone] Turn on "Precise Location" for FCloud in Settings
• [Android] Enable "High Accuracy" and turn on Google Location Accuracy

Check that the internet connection is steady

Reliable internet access is required to avoid interruptions in location sharing and history features.

• Turn on both WiFi and Data, regardless of which one you’re connected to
• Have data left in your wireless plan, if you don’t have unlimited data
• [Android] Check additional data saving settings on your phone

Turn off Low Power Mode or Battery Saver Mode

Depending on the device, the phone may shut down FCloud from running in the background if a battery-preserving setting is turned on.

Have FCloud running in the background at all times

• [iPhone] Turn on Background App Refresh for FCloud
• [Android] Exclude FCloud from Battery Optimization

Check your surroundings

Please note that accuracy also depends on your environment and your phone. For instance, if you’re underground or have a very old phone, the FCloud app will have difficulty sharing your precise location.

 

If you continue to experience issues with location accuracy, please let our support team know through the app (Settings - Contact Us).

If you're seeing "~X mins/hours/days", it notes how long it has been since the location was last updated for that friend. For instance, if you're seeing "1 minute ago" it means that the location was last updated 1 minute ago and has not been updated since.

There may be several reasons why a location is not being updated in real-time, including bad internet connection, low battery, and Doze mode (when an Android device has been stationary for a long time).

Alternatively, "less than a minute" means that your friend is currently there and their location is updating properly.

 

You need to check with the following with a friend.

• FCloud app was uninstalled.
• The internet has not been accessed.
• FCloud has been disconnected from the device. -> need to relaunch the app
• There is a problem in location service of a device. -> need to reboot the device 

 

You need to check with the following with a friend.

• Location service should be enabled on your friend's device.
• FCloud location access permission must be granted.
• The internet has not been accessed.
• FCloud has been disconnected from the device. -> need to relaunch the app
• There is a problem in location service of a device. -> need to reboot the device 

 

You can cancel your subscription at anytime with the below procedure.

iOS

• Open the Settings app. 
• Tap your name. 
• Tap Subscriptions.
• Tap FCloud.
• Tap Cancel.
• Please click the link for the detail: Apple Customer Support

Android

• Play Store > menu(top left) > Subscriptions > FCloud > Cancel subscription
• Please click the link for the detail: Google Customer Support

Premium Service subscriptions and payments are managed by the Apple App Store and the Google Play Store. Because of this reason, you will need to change the payment method associated with your Apple ID or your Google account in order to change your payment method for FCloud.

If you have an iPhone:

1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases, then tap View Account. You might be asked to sign in with your Apple ID.
4. Tap Manage Payments.
5. Tap Add Payment Method.
6. Enter the payment method details, then tap Done.

If you have an Android:

Changes between Android and iOS 

If you change between iPhone and Android devices, You need to cancel your automatic payment for your existing mobile phone in the payment-related store (for example, App Store / Google Play). please click the below to cancel the subscription.

Cancel in Android 

• https://support.google.com/googleplay/answer/7018481

Cancel in iPhone

• https://support.apple.com/en-us/HT202039

Changes between the same OS platform

If it is a change between the same device, just use the same app store account with your previous device. please check the following.

1. Google Play Store (or App Store)> Make sure you're signed in with the account you purchased the Premium service
2. Verify that your payment was successful
   •  [iOS] Settings > Your name > SUBSCRIPTIONS > "FCloud" > Check if FCloud is subscribed
   •  [Android] Play Store > menu(top left)  > Subscriptions > Check if FCloud is subscribed
3. FCloud > Settings> Premium Packages> Restore

 

Please first check that your account is subscribed to the premium service. You can check by the following:

1. Google Play Store (or App Store)> Make sure you're signed in with the account you purchased the Premium service
2. Verify that your payment was successful
   •  [iOS] Settings > Your name > SUBSCRIPTIONS > "FCloud" > Check if you're subscribing to FCloud.
   •  [Android] Play Store > menu(top left)  > Subscriptions > Check if you're subscribing to FCloud.

Once your subscription is confirmed, please restore your premium subscription in the FCloud app, like so:

• FCloud > Settings> Premium Packages> Restore